Conflict Resolution Skills
Who would benefit from this course?
All employees, supervisors, and managers.
Skills Outcomes:
- Realising that conflict is all around us, and that avoiding it is impossible and undesirable.
- Learning how to identify conflict signals.
- Learning techniques to reduce your stress levels at work.
Course Content:
- About conflict.
- Recalling personal experience of conflict.
- Levels of conflict.
- The tools of conflict resolution.
- What are your issues?.
Course Duration:
3 hours
