Communication & Assertiveness at Work
Who would benefit from this course?
All staff who wish to enhance their communication skills and handle themselves and others in a confident and self assertive manner.
Skills Outcomes:
- Understanding of the communication process and the skills to be an effective communicator.
- Gain knowledge of personality types and how to deal with them.
- Increase understanding of how to be assertive in the workplace.
Course Content:
- Communication – learn the basics.
- Communication barriers.
- Choosing methods of communication.
- Effective listening skills.
- Feedback – how to give and receive.
- Asking questions – choosing questions for different responses.
- Behaviour styles overview.
- Body language in assertiveness.
- The flight/fight continuum.
- Controlling and diffusing anger.
- What is assertive behaviour?
- Simple assertiveness techniques.
Course Duration:
3 hours
