The Benefits of Quality
Who would benefit from this course?
This course is designed to give participants the tools they need to address quality issues and create an organisation-wide environment for continuous improvement.
Skills Outcomes:
- Understand quality and learn how to recognise quality issues quickly.
- Establish and prioritise the procedures processes and resources necessary to implement quality management.
- Create an environment of continuous improvement.
Course Content:
- What is “quality”?
- Deming’s 14 points.
- Quality businesses – what are they?
- Systems and people.
- Mistakes as golden opportunities.
- Measurements and auditing.
- Promoting quality.
- What are your issues?
Course Duration:
3 hours
Useful tip
Investment in quality improvement reduces costs in most aspects of an enterprise's activities and leads to a stronger competitive position, which in turn enables market share to be gained.
