Cutting Edge Customer Services
Who would benefit from this course?
Leaders and staff members wanting to achieve excellence in their dealings with clients.
Skills Outcomes:
Understanding of the relationship between customer satisfaction and business success for analysis and forward planning.
Course Content:
- Analysing your customer service provision.
- Using complaints to improve.
- Developing customer service standards.
- A customer service charter.
- Developing an enthusiasm for being the best.
- Key service attributes.
- What are your issues?
Course Duration:
3 hours
